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Improving Teamwork and Communication in Schools of Nursing: A Quality Improvement Approach Using TeamSTEPPS
Marcia Cooke1, Nancy M Valentine
1School of Nursing, Northern Illinois University, DeKalb (Dr Cooke); and Valentine Group Health LLC, Chicago, Illinois (Dr Valentine).
Journal of Nursing Care Quality
|August 23, 2020
Summary
Teamwork training using TeamSTEPPS improved collaboration and communication among nursing faculty. Further development is needed in situation monitoring and mutual support for enhanced teamwork.
Area of Science:
- Nursing Education
- Healthcare Teamwork
- Quality Improvement
Background:
- Standardized teamwork training is lacking in nursing schools.
- Poor teamwork impacts collaboration and relationships among faculty and staff.
Purpose of the Study:
- To examine perceptions of teamwork in an academic nursing setting.
- To implement and evaluate a teamwork training intervention.
Main Methods:
- A quality improvement project was conducted over 18 months.
- Team Strategies and Tools to Enhance Performance and Patient Safety (TeamSTEPPS) was adapted and implemented.
Main Results:
- Significant improvements were observed in Team Structure, Leadership, and Communication.
- Situation Monitoring and Mutual Support require further development.
Conclusions:
- TeamSTEPPS intervention successfully improved teamwork, communication, collaboration, and conflict resolution.
- Quality improvement initiatives can enhance teamwork in academic nursing settings.
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