Decision-making during nonroutine outbreak management: Toward an exploration of experts' creative decisions

Decision-making during critical outbreak management may require standard strategies, but also more creative ones. Our goal was to characterize the expert decision processes that take place during critical situations, where rule-based strategies and usual procedures cannot be satisfactorily applied. More specifically, we focused on the strategies experts use to deal with epidemiological problems, depending on the complexity of the situation. To this end, we carried out a simulated outbreak alert, to place two experts in a situation of epidemiological problem management, based on usual practice but also conducive to implementing creative solutions. To analyze the data, we considered not only the relevance of the solutions proposed by the experts, but also the four creativity criteria defined by Torrance (fluency, flexibility, elaboration and originality). Results allowed us to identify similarities but also differences between the solutions proposed by the experts, depending on their level of experience in this area.