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Published on: February 16, 2011
Delivering Complex Care: Designing for Patients and Physicians
Jeremy A Epstein1, Albert W Wu2
1Department of Medicine, General Internal Medicine, Johns Hopkins University School of Medicine, Baltimore, MD, USA. Epstein@jhmi.edu.
Managing high-utilizing patients presents challenges for healthcare systems. Recognizing intensive outpatient care as a specialty could improve care for medically complex patients and support providers.
Area of Science:
- Healthcare Management
- Internal Medicine
- Primary Care Models
Background:
- High-utilizing patients, often medically complex, pose operational challenges for primary care.
- Continuity of care is vital but can lead to provider burnout and attrition.
- Lack of specialized training exacerbates difficulties in managing these patients.
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