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User Perceptions of an Electronic Maternal Alerting System.

Thomas T Klumpner1,2, Joanna A Kountanis1,2, Melissa E Bauer3

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This study found that most healthcare providers support continuing the use of an electronic maternal early warning system, believing it improves patient safety despite concerns about frequent alerts.

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Area of Science:

  • Obstetrics and Gynecology
  • Medical Informatics
  • Patient Safety

Background:

  • Electronic maternal early warning systems (MEWS) are increasingly used to monitor pregnant patients.
  • Automated paging features in MEWS aim to improve timely intervention.
  • Understanding user experience, including alarm fatigue and perceived impact on patient care, is crucial for system optimization.

Purpose of the Study:

  • To evaluate healthcare providers' user experience with an automated MEWS.
  • To assess the system's perceived effect on patient care, alarm fatigue, and likelihood of continued use.

Main Methods:

  • A survey study was conducted among healthcare providers.
  • The survey assessed perceptions of patient care impact, alarm frequency, and system usability.
  • Response rate was 47.7% (273/572).

Main Results:

  • 83% of respondents supported the continued use of the MEWS.
  • 64.5% believed the system improved patient safety.
  • 51.4% of those who received pages felt they occurred too frequently, indicating potential alarm fatigue.

Conclusions:

  • Healthcare providers generally support the continued use of the automated MEWS.
  • The system is perceived to enhance patient safety, though frequent paging requires further investigation.
  • Further evaluation of alarm fatigue is warranted to optimize system performance and user satisfaction.