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Developing a child patient satisfaction survey: a quality improvement project.

A Alazmah^1,2, S Parekh³, S Bhatia⁴

¹Department of Preventive Dental Science, College of Dentistry, Prince Sattam Bin Abdulaziz University, Al-Kharj, Saudi Arabia. a.alazmah@psau.edu.sa.

European Archives of Paediatric Dentistry : Official Journal of the European Academy of Paediatric Dentistry

|September 25, 2020

Summary

A new child-centred patient satisfaction questionnaire was developed for pediatric dental care. Most children reported positive experiences with waiting areas and overall dental visits, highlighting unique pediatric satisfaction measures.

Keywords:

Child Paediatric dentistry Patient participation Qualitative research Questionnaires

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Area of Science:

Pediatric Dentistry
Patient Experience Research
Health Services Research

Background:

Assessing patient satisfaction is crucial in healthcare settings.
Existing satisfaction measures are often adult-oriented and may not capture children's perspectives.
There is a need for child-centred tools to evaluate pediatric dental care.

Purpose of the Study:

To develop and pilot a child-centred patient satisfaction questionnaire.
To adapt the questionnaire for use in an Outpatient Paediatric Dental Department.
To gather children's views on their dental visit experience.

Main Methods:

Utilized data from patient satisfaction interviews.
Developed a child satisfaction questionnaire incorporating visual aids (facial images).
Piloted the questionnaire in two distinct pediatric dental centers.

Main Results:

The final questionnaire included 7 questions and a comments section.
Distributed to 203 children, with high satisfaction reported for waiting areas (95%).
Overall satisfaction was positive, with 77% of children reporting happiness with their dental visit.

Conclusions:

Child satisfaction measures in dentistry differ significantly from adult measures.
The developed questionnaire effectively captured children's perspectives on dental care.
Further implementation of child-specific satisfaction surveys is recommended for pediatric dentistry.