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Developing a child patient satisfaction survey: a quality improvement project
Insights
A new child-centred patient satisfaction questionnaire was developed for pediatric dental care. Most children reported positive experiences with waiting areas and overall dental visits, highlighting unique pediatric satisfaction measures.
Area of Science:
- Pediatric Dentistry
- Patient Experience Research
- Health Services Research
Background:
- Assessing patient satisfaction is crucial in healthcare settings.
- Existing satisfaction measures are often adult-oriented and may not capture children's perspectives.
- There is a need for child-centred tools to evaluate pediatric dental care.
Purpose of the Study:
- To develop and pilot a child-centred patient satisfaction questionnaire.
- To adapt the questionnaire for use in an Outpatient Paediatric Dental Department.
- To gather children's views on their dental visit experience.
Main Methods:
- Utilized data from patient satisfaction interviews.
- Developed a child satisfaction questionnaire incorporating visual aids (facial images).
- Piloted the questionnaire in two distinct pediatric dental centers.
Main Results:
- The final questionnaire included 7 questions and a comments section.
- Distributed to 203 children, with high satisfaction reported for waiting areas (95%).
- Overall satisfaction was positive, with 77% of children reporting happiness with their dental visit.
Conclusions:
- Child satisfaction measures in dentistry differ significantly from adult measures.
- The developed questionnaire effectively captured children's perspectives on dental care.
- Further implementation of child-specific satisfaction surveys is recommended for pediatric dentistry.
Aim:
To develop a child-centred patient satisfaction questionnaire for use in an Outpatient Paediatric Dental Department.
Method:
Data from patient satisfaction interviews was used to develop a child satisfaction questionnaire, which was used in two different centres after piloting.
Results:
The final questionnaire contained 7 questions and a comments section, using writing and facial images used to record children views. The questionnaire was distributed to 203 children; 95% were happy or okay with the waiting area, 69% were happy about seeing the dentist and 77% children were happy overall.
Conclusion:
Measures of satisfaction of children with regard to dental treatment were very different from those commonly used for adults. Further development and implementation of child satisfaction surveys should be considered.
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