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Understanding how chiropractors build trust with patients: a mixed-methods study
Gaelan Connell1, Lesley Bainbridge2,3
1Rehabilitation Sciences, Faculty of Medicine, The University of British Columbia.
Introduction:
Trust is a key component of any therapeutic relationship and correlates with treatment satisfaction. Patients with high levels of trust in their healthcare providers report more beneficial heath behaviours, fewer symptoms, and a higher quality of life. The purpose of this study was to explore how chiropractors in British Columbia (BC) understand the process of building trust with patients.
Design:
This was a sequential exploratory mixed-methods design. Semi-structured one-on-one interviews informed an online survey that was sent to all BC Chiropractic Association members.
Participants:
Interviews were completed by six chiropractors from the Vancouver Practice Based Research Network; an online survey was completed by 97 chiropractors.
Results:
Themes of honesty, communication, perceived competence, and caring emerged during interviews. Survey findings confirmed the importance of honesty, communication, and perceived competence in building trust.
Conclusion:
Chiropractors can employ a variety of interpersonal strategies to foster trust with patients.
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