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Usability in Health IT: Beyond Compliance to Meaningful Design and Assessment
Rollin J Terry Fairbanks1, Ann Bisantz2, A Zachary Hettinger3
1National Center for Human Factors in Health Care, Medstar Institute for Innovation, MedStar Health; Georgetown University.
Abstract:
The relatively rapid transition from a paper-based system to a digital system in healthcare has not always employed a sophisticated integration of usability concepts. Yet usability is critical to safety and to effectiveness of the electronic health record, and regulators and policy makers have been increasingly focused on this area. This panel will provide a variety of perspectives on this important issue, ranging from a description of the problem based on current vendor usability practices; recommendations regarding domain content rich usability processes including use cases, assessments, and scenarios; and the extension of usability assessments and design improvements to post-system implementation.
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