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A Patient Experience Course Syllabus: Integrating Service Sciences Research to Enhance Health-Care Delivery
Priyanka D Joshi1, Stowe Shoemaker2, Corrin C Sullivan3
1College of Business, San Francisco State University, San Francisco, CA, USA.
Journal of Patient Experience
|October 16, 2020
Summary
This syllabus integrates service science into medical education to improve patient experience. It offers an actionable plan for universities and hospitals to teach hospitality and patient experience in medical and nursing curricula.
Area of Science:
- Health Services Research
- Medical Education
- Service Science
Background:
- Current patient experience in healthcare settings requires enhancement.
- Existing medical and nursing curricula may lack comprehensive training in patient experience and hospitality principles.
Purpose of the Study:
- To present a novel syllabus for teaching patient experience.
- To leverage service science principles for improving patient experience education.
- To provide a framework for integrating hospitality and patient experience into medical and nursing school curricula.
Main Methods:
- Developed through collaboration between educators from a Hotel College and a School of Medicine.
- Informed by a comprehensive literature review across services marketing, patient experience, hospitality, management, healthcare administration, and communication.
- Incorporated consultations with subject matter experts.
Main Results:
- A structured syllabus designed to teach patient experience.
- The syllabus provides an actionable plan for educational institutions and healthcare organizations.
- Content is adaptable for both traditional medical/nursing education and executive programs.
Conclusions:
- The proposed syllabus offers a robust approach to teaching patient experience.
- Integrating service science and hospitality concepts can significantly enhance medical education.
- This initiative supports the development of healthcare professionals skilled in delivering superior patient experiences.
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