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Related Concept Videos

Types of Reports III: Telephone and Verbal Reports01:26

Types of Reports III: Telephone and Verbal Reports

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Telephone and Verbal Reports in healthcare settings are two communication methods for conveying therapeutic instructions from healthcare providers to nurses or other healthcare staff.
Here's an overview of each type:
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Communication is a lifelong learning process. Through therapeutic communication, nurses can collect relevant assessment data, provide education and counseling, and interact during nursing interventions. Sending and receiving messages occur through verbal and nonverbal communication techniques and can happen separately or simultaneously.
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Managed Care System:
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The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
Cultural barriers:
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Sharing information, concepts, and emotions to foster mutual understanding is communication. The sender, recipient, and transaction must be considered in this manner. The sender is the person who shares the message, the recipient is the person who receives and understands the message, and the transaction is the method used to deliver the message and the variables that affect the communication's context and surroundings. The nurse-client connection is built on therapeutic communication.
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Delivering remote consultations: Talking the talk.

L C Roberts1, L Osborn-Jenkins1

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Summary
This summary is machine-generated.

Remote healthcare consultations are increasing, emphasizing verbal communication skills. This masterclass details essential communication techniques for effective remote patient interactions, including active listening and specific frameworks.

Keywords:
Access to careCommunication skillsPatient preferenceRemote consultationTelehealth

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Area of Science:

  • Healthcare Communication
  • Digital Health Services

Background:

  • Growing adoption of remote health consultations via telephone and virtual platforms.
  • Recognition of transferable skills from traditional to remote healthcare interactions.
  • Increased importance of verbal communication in remote healthcare settings.

Purpose of the Study:

  • To examine essential communication skills for remote healthcare consultations.
  • To focus on interactional features in remote call openings.
  • To explore active listening, the Ask-Offer-Ask advice framework, and prosody in call closings.

Main Methods:

  • Analysis of communication skills in remote healthcare settings.
  • Focus on specific interactional elements: opening sequences, active listening, advice-giving, and closing cues.
  • Review of phrasing and prosody to gauge patient satisfaction.

Main Results:

  • Identified 12 key interactional features for remote call openings.
  • Highlighted the Ask-Offer-Ask framework for delivering advice.
  • Examined prosodic and phrasing subtleties indicating patient satisfaction.

Conclusions:

  • Digitally-enabled healthcare services require recognition and adaptation of communication strategies.
  • Effective verbal communication is paramount for successful remote consultations.
  • Understanding nuances in remote interactions is crucial for mainstreaming digital health.