Reducing electronic health record-related burnout in providers through a personalized efficiency improvement program

Area of Science:

• Health Informatics
• Medical Education
• Healthcare Management

Background:

• Electronic Health Records (EHR) are crucial for modern healthcare delivery.
• Provider efficiency and well-being are often impacted by EHR usability.
• Burnout among healthcare providers is a significant and growing concern.

Purpose of the Study:

• To enhance provider understanding and utilization of EHR systems.
• To improve clinical workflow efficiency through optimized EHR use.
• To mitigate provider burnout associated with EHRs.

Main Methods:

• A one-on-one optimization program was offered to ambulatory providers.
• Sessions focused on addressing knowledge gaps and EHR customization.
• Pre- and post-surveys with validated tools measured changes in knowledge, efficiency, and burnout.

Main Results:

• Significant improvements were reported in EHR knowledge (26%) and efficiency (19%).
• After-hours EHR usage decreased by 17%, and reported burnout reduced from 32% to 23%.
• The program demonstrated a high Net Promoter Score of 41, indicating strong provider satisfaction.

Conclusions:

• Personalized EHR optimization is effective in enhancing provider efficiency.
• Targeted retraining can significantly reduce provider burnout.
• One-on-one support addresses both technical skills and the psychological impact of EHR implementation.