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A health management competency framework for Australia.

Zhanming Liang1, Felicity Blackstock2, Peter Howard3

  • 1School of Psychology and Public Health, La Trobe University, Bundoora, Vic. 3086, Australia. Email: z.liang@latrobe.edu.au; g.leggat@latrobe.edu.au; s.leggat@latrobe.edu.au.

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The first validated management competency framework for Australian health service managers is applicable across states. This framework guides performance management and training development for healthcare leaders nationwide.

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Area of Science:

  • Health Services Management
  • Organizational Psychology

Background:

  • Competency-based approaches enhance performance and talent management.
  • A validated competency framework for Australian health service managers was previously lacking.

Purpose of the Study:

  • To assess the applicability of a Victorian-developed management competency framework to health service managers in other Australian states.
  • To refine and validate a national competency framework for Australian health service managers.

Main Methods:

  • An online questionnaire survey was distributed to senior and middle-level health service managers in New South Wales and Queensland.
  • Data were collected from participants in both community health services and hospitals.

Main Results:

  • Essential management tasks are consistent across health and social care sectors and Australian states.
  • The core competencies identified in Victoria are relevant to other Australian states.
  • Two additional competencies were incorporated into the framework.

Conclusions:

  • The Management Competency Assessment Program (MCAP) framework, summarizing six competencies, can guide performance management and education/training for Australian health service managers.
  • The MCAP framework has implications for developing the health service management workforce in Australia and potentially other jurisdictions.