Solutions for Shared Resource Lab Remote Quality Control and Instrument Troubleshooting during a Pandemic

Area of Science:

• Biotechnology
• Laboratory Management
• Scientific Instrumentation

Background:

• The COVID-19 pandemic significantly disrupted operations in shared resource labs (SRLs) worldwide.
• Reduced in-person availability of facility staff and external service providers posed challenges to maintaining instrument performance and data quality.

Purpose of the Study:

• To identify and discuss strategies for ensuring reliable instrument performance and data output in SRLs amidst pandemic-related staffing limitations.
• To explore the adoption of remote technologies and optimized workflows for laboratory management during restricted on-site access.

Main Methods:

• The study discusses the implementation of remote monitoring and troubleshooting platforms for laboratory instruments.
• It highlights the development of self-service troubleshooting resources tailored to specific instruments and workflows.
• Strategies for creating an effective assistance contact policy and maximizing the efficiency of limited in-person staff time are detailed.

Main Results:

• Adoption of remote monitoring and troubleshooting platforms enabled continuous oversight of instrument performance.
• Provision of self-service resources empowered users to resolve issues independently, reducing reliance on on-site staff.
• Optimized workflows and clear assistance policies ensured efficient use of limited in-person support.

Conclusions:

• Remote monitoring, self-service resources, and efficient in-person support strategies are crucial for maintaining SRL operations during disruptions.
• Leveraging existing software and hardware tools, such as remote access and video conferencing, facilitates effective lab management.
• These adaptable solutions ensure the continued reliability of instrument performance and data quality in shared resource labs.