[Feedback from a COVID-19 acute geriatric unit].

Area of Science:

• Geriatric Medicine
• Public Health
• Healthcare Management

Background:

• The coronavirus disease (COVID-19) outbreak necessitated rapid adaptation in healthcare settings.
• Geriatric wards, in particular, faced unique challenges in managing patient care and staff well-being.

Purpose of the Study:

• To evaluate the impact of implemented feedback systems in a geriatric ward during the COVID-19 pandemic.
• To understand the experiences of caregivers and the community within the ward.
• To assess the potential for improved preparedness for future health crises.

Main Methods:

• Establishment of experience feedback mechanisms at departmental, hospital, and crisis unit levels.
• Qualitative assessment of caregiver and community experiences within a geriatric ward setting.

Main Results:

• Feedback systems provided insights into the experiences of individual caregivers and the community.
• The process enhanced understanding of events during the pandemic.
• Preparedness for potential future waves was improved.

Conclusions:

• Experience feedback systems are valuable for understanding and managing healthcare challenges during pandemics.
• The COVID-19 period fostered a stronger sense of belonging and focus on patient well-being among care teams.
• These systems offer a framework for anticipation and improved response in future health crises.