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Reducing Internet Gambling Harms Using Behavioral Science: A Stakeholder Framework
Sally M Gainsbury1,2, Nicola Black1,2, Alex Blaszczynski1,2
1Gambling Treatment and Research Clinic, Brain and Mind Centre & School of Psychology, Faculty of Science, The University of Sydney, Sydney, NSW, Australia.
Frontiers in Psychiatry
|December 31, 2020
Summary
Internet gambling design influences harm. Behavioral science can guide stakeholders in creating safer online gambling environments through collaborative design strategies and interventions.
Area of Science:
- Behavioral Science
- Gambling Studies
- Human-Computer Interaction
Background:
- Internet gambling presents unique risks due to design elements like isolation and constant access.
- Unlike land-based gambling, online platforms lack specific policies for acceptable design practices.
- Responsible gambling frameworks involve multiple stakeholders, including users, operators, regulators, and community organizations.
Purpose of the Study:
- To present a framework applying behavioral science principles to minimize internet gambling-related harms.
- To demonstrate how a customer journey analysis can inform stakeholder actions.
- To promote collaborative efforts for designing safer online gambling experiences.
Main Methods:
- Literature review on internet gambling design and behavioral science.
- Analysis of the online gambling customer journey.
- Framework development for stakeholder collaboration.
Main Results:
- Identifiable player accounts allow for risk marker identification and personalized interventions.
- Website and app structural design significantly influences user behavior.
- A multidisciplinary, collaborative approach can reduce gambling-related harms.
Conclusions:
- Behavioral science principles are crucial for informing stakeholder actions in minimizing online gambling harms.
- Collaborative efforts can lead to the implementation of effective design strategies.
- Stakeholder collaboration can help individuals make healthier and more sustainable gambling decisions.
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