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Related Concept Videos

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Aligning actions are communicative strategies individuals employ to maintain social harmony and preserve personal identity in the face of potential disruptions to social norms. These actions are particularly important in managing social impressions when one's behavior might be seen as inappropriate, incompetent, or morally questionable.Types of Aligning ActionsThe three principal types of aligning actions are disclaimers, accounts, and apologies.DisclaimersDisclaimers are preventive; they are...
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Modeling, a key technique in therapy, uses observational learning to help clients acquire and practice new skills by watching therapists demonstrate desired behaviors. This approach, rooted in Albert Bandura's concept of vicarious learning, plays a significant role in therapeutic interventions for various psychological conditions, including social anxiety, ADHD, and depression.
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Related Experiment Video

Updated: Nov 22, 2025

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
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COGConnect: A new visual resource for teaching and learning effective consulting.

Trevor Thompson1, Lizzie Grove1, Juliet Brown1

  • 1Centre for Academic Primary Care, School of Population Health Sciences, University of Bristol, Bristol, BS8 2PS, UK.

Patient Education and Counseling
|January 10, 2021
PubMed
Summary

This study introduces COGConnect, a visual digital resource for teaching consultation skills to clinicians. It enhances clinical reasoning and patient self-care, becoming a key training tool in healthcare settings.

Keywords:
Clinical reasoningCommunication skillsConsultation skills teachingConsultations skillsMedical educationMedical studentsSelf-care activation

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Area of Science:

  • Medical Education
  • Clinical Communication
  • Digital Health

Background:

  • Effective consultation skills are vital for diagnosis and patient satisfaction in clinical practice.
  • Existing consultation teaching models are often prescriptive, primary care-focused, and challenging to implement.
  • Evolving patient and clinician expectations in 21st-century medicine necessitate updated teaching resources.

Purpose of the Study:

  • To create a novel, visual, digital resource for consultation skills teaching.
  • To align the resource with UK Council for Clinical Communication (UKCCC) guidelines.
  • To develop a resource suitable for diverse clinical settings and modern healthcare demands.

Main Methods:

  • A literature review was conducted on teaching methods, healthcare priorities, and practitioner well-being.
  • The COGConnect resource was iteratively designed with input from designers, psychologists, and clinicians.
  • The resource was piloted and refined through its use in primary and secondary care training courses.

Main Results:

  • COGConnect is a visual, iterative, bi-directional, and multi-phasic resource.
  • Its central imagery depicts interconnectedness, with core values and ten distinct consultation phases.
  • Key additions include 'formulating,' 'activating,' and 'integrating' phases, enhancing clinical reasoning and patient engagement.

Conclusions:

  • COGConnect strengthens existing frameworks with a visually engaging digital learning tool.
  • It emphasizes clinical reasoning, patient self-care activation, and learning from interactions.
  • It is now the standard for consultation skills training within the institution, with plans for a website and formal evaluation.