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Telemedicine in Community Cancer Care: How Technology Helps Patients With Cancer Navigate a Pandemic.
Debra A Patt1, Lalan Wilfong1, Sara Toth1
1Texas Oncology, Austin, TX.
Telemedicine rapidly expanded in oncology during COVID-19, serving 25% of patients and improving care delivery. Challenges include technology and access, but patient satisfaction was high, highlighting the need for continued support.
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Area of Science:
- Oncology
- Health Services Research
- Digital Health
Background:
- COVID-19 pandemic created significant challenges for cancer care delivery.
- The oncology ecosystem required rapid adaptation to maintain patient care.
- Telemedicine emerged as a critical solution for healthcare access and safety.
Purpose of the Study:
- To evaluate the implementation and impact of a multidisciplinary telemedicine strategy in a large oncology practice during the COVID-19 pandemic.
- To assess patient and clinician satisfaction with telemedicine services.
- To identify challenges and opportunities for optimizing telemedicine in cancer care.
Main Methods:
- Implementation of a comprehensive, multidisciplinary telemedicine strategy across a statewide practice.
- Tracking of telemedicine utilization for new and established patients.
- Surveying practice leaders and collecting qualitative feedback on the telemedicine platform.
- Analysis of patient and clinician experiences, including challenges and benefits.
Main Results:
- Telemedicine adoption reached 15%-20% for new patients and 20%-25% for established patients.
- 76% of practice leaders reported satisfaction with the telemedicine platform.
- Patients expressed gratitude for telemedicine, despite initial technology challenges.
- Telemedicine facilitated remote visits, risk assessments, psychosocial care, and reduced hospitalizations.
Conclusions:
- Rapid telemedicine implementation was successful in maintaining cancer care during the pandemic.
- High patient satisfaction indicates the value of telemedicine, but technical and access barriers must be addressed.
- Continued policy support, user-friendly technology, and improved rural broadband are essential for sustained telemedicine success in oncology.