A Framework for Improving Parent Satisfaction With the Inpatient Pediatric Admission Process: Experience From a

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Zahra Hoodbhoy1, Muneera A Rasheed1, Farheen Sherali2

  • 1Department of Pediatrics and Child Health, The Aga Khan University, Karachi, Pakistan.

Journal of Patient Experience
|January 18, 2021
PubMed

Insights

Hospital admission communication significantly reduced parental anxiety and improved satisfaction. Standardized messaging within the first hour enhanced the patient experience for children and their families.

Area of Science:

  • Healthcare Management
  • Patient Experience
  • Pediatric Care

Background:

  • Parental anxiety is a significant concern during pediatric hospital admissions.
  • Effective communication is crucial for managing parental expectations and improving satisfaction.
  • Existing hospital admission processes may lack standardized communication protocols.

Purpose of the Study:

  • To reduce parental anxiety and enhance satisfaction during pediatric hospital admission.
  • To implement a standardized communication intervention within the first hour of arrival.
  • To assess the impact of improved communication on parental anxiety and satisfaction scores.

Main Methods:

  • Utilized the Theory of Change framework to develop an intervention.
  • Assessed parental anxiety and satisfaction scores at 24 hours post-admission.
  • Tracked the frequency of message delivery (child's management plan, amenities) at baseline and post-intervention.

Main Results:

  • Significant reduction in parental anxiety levels (3.5 to 3.2, P = .01).
  • Significant improvement in parent satisfaction scores (4.00 to 4.82, P < .001).
  • Statistically significant increase in the frequency of message delivery (P < .001).

Conclusions:

  • Reengineering hospital systems with standardized admission communication reduces parental anxiety.
  • Improved communication strategies enhance parent satisfaction with pediatric healthcare services.
  • Monitoring and feedback mechanisms are vital for sustaining effective communication interventions.

Keywords:
anxietycommunicationmonitoring planpediatric admissions

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