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Shared goals, communication and mutual respect in multicultural staff teams: A relational coordination perspective
Laila Tingvold1, Mai C Munkejord2
1Centre for Care Research East, Norwegian University of Science and Technology, Gjøvik, Norway.
Nursing Open
|February 11, 2021
Summary
Nursing home staff face communication and collaboration challenges due to diverse teams. Frequent meetings and competence-building initiatives improved shared goals and mutual respect in one facility.
Area of Science:
- Healthcare Management
- Organizational Behavior
- Nursing Studies
Background:
- Nursing home staff teams are culturally diverse with varied skills, leading to high task interdependence.
- Effective communication and cooperation are crucial for quality resident care in these complex environments.
Purpose of the Study:
- To investigate communication and cooperation challenges experienced by nursing home staff.
- To explore how these challenges are addressed using relational coordination theory.
Main Methods:
- Qualitative study design.
- In-depth interviews conducted with 31 staff members across two nursing homes.
- Thematic analysis of interview data to identify patterns and themes.
Main Results:
- Identified direct communication barriers and collaboration difficulties regarding professional discretion in daily care.
- One nursing home implemented frequent meetings for knowledge sharing on residents and care status.
- Initiatives to build staff competence, including temporary and substitute personnel, fostered shared goals and mutual respect.
Conclusions:
- Addressing communication and collaboration challenges is vital for effective nursing home operations.
- Proactive management strategies, such as regular meetings and competence development, can enhance workplace harmony and goal alignment.
- Relational coordination theory provides a useful framework for understanding and improving teamwork in diverse healthcare settings.
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