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Area of Science:

  • Organizational Behavior
  • Human-Computer Interaction
  • Technology Management

Background:

  • Organizations are integrating advanced digital technologies with agentic capabilities.
  • These technologies may impact human agency and work design.
  • Understanding employee perceptions of these changes is crucial.

Purpose of the Study:

  • To examine the introduction of agentic digital technologies into daily work activities.
  • To analyze employee perceptions of work characteristics following technology integration.
  • To classify digital technologies and conceptualize their relationship with work characteristics.

Main Methods:

  • Qualitative study using thematic analysis of interviews.
  • Explored changes induced by drones and robotic process automation.
  • Interviewed experts, managers, and users in a digitalizing organization.

Main Results:

  • Employee autonomy was not reduced when digital technologies performed repetitive tasks.
  • Jobs in digitalized contexts may feature high knowledge characteristics.
  • Agentic technologies can be perceived as non-human agents.

Conclusions:

  • Digital technologies can augment, rather than replace, human agency in certain tasks.
  • The integration of agentic technologies may lead to enriched job roles.
  • Further theoretical contributions to the work design model are suggested.