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Adapting to Remote Library Services during COVID-19.

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Southern Illinois University Medical Library adapted to COVID-19 restrictions by implementing virtual services and new technologies. These changes improved communication and resource access, with many innovations continuing post-pandemic.

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Area of Science:

  • Medical Librarianship
  • Information Science
  • Public Health

Background:

  • The COVID-19 pandemic necessitated rapid adaptation in academic medical libraries.
  • Stay-at-home orders presented significant challenges to traditional library service models.

Purpose of the Study:

  • To document the implementation of virtual service models and new technologies at a medical library during the COVID-19 pandemic.
  • To assess the effectiveness of these changes for internal communication and remote patron services.

Main Methods:

  • Rapid adoption of new technologies for communication and resource delivery.
  • Implementation of virtual service models to support remote users.
  • Evaluation of service effectiveness and patron satisfaction.

Main Results:

  • Successfully transitioned to remote service provision despite challenges.
  • Enhanced internal communication through adopted technologies.
  • Identified several highly effective virtual resources and service models.

Conclusions:

  • The pandemic accelerated the adoption of innovative technologies and virtual services in medical libraries.
  • Many implemented virtual solutions proved effective and will be sustained post-pandemic.
  • Adaptability and technological integration are crucial for modern medical library operations.