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Driving quality improvement with a massive open online course (MOOC).
Cheryl Guest1, Philip Wainwright2, Margaret Herbert2
1Improvement Directorate, NHS England Sustainable Improvement Team, Leeds, UK cherylguest@nhs.net.
BMJ Open Quality
|March 6, 2021
Summary
Improvement Fundamentals, a massive open online course (MOOC), successfully equipped UK health and care staff with quality improvement (QI) skills. The program fostered greater confidence and capability for future service enhancements.
Area of Science:
- Healthcare Quality Improvement
- Online Education
- Professional Development in Health Services
Background:
- Quality Improvement (QI) is a priority for UK health and care regulatory bodies.
- A gap exists in accessible training for health and care staff seeking QI skills.
- Improvement Fundamentals, a MOOC, was developed to address this need.
Purpose of the Study:
- To review the "Improvement Fundamentals" massive open online course (MOOC).
- To evaluate the effectiveness of the MOOC in enhancing quality improvement skills among health and care professionals.
- To assess the impact of the MOOC on participants' confidence and project outcomes.
Main Methods:
- The "Improvement Fundamentals" MOOC was delivered in two cycles (2015 and 2018-2019).
- Evaluation involved mixed methods: surveys, interviews, social listening (2015), and post-course surveys and platform data (2018-2019).
- Analysis focused on participant feedback and the outcomes of submitted improvement projects.
Main Results:
- 604 QI projects were developed and submitted, with some showing clear service improvements.
- Participant feedback indicated enhanced understanding of QI tools, increased motivation, and greater confidence.
- The MOOC fostered a stronger sense of community and connectedness among participants.
Conclusions:
- The "Improvement Fundamentals" MOOC effectively enhanced participants' QI knowledge and skills.
- The program demonstrated the value of MOOCs in driving quality improvement in health and care.
- The collaborative nature and online format proved successful and offer a model for future initiatives.
Keywords:
continuing educationcontinuing professional developmenteducationquality improvementquality improvement methodologiesMore Related Videos
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