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Pharmacist peer coaching in a traditional community chain pharmacy: Implementation and perceptions
Journal of the American Pharmacists Association : Japha
|March 30, 2021
Summary
Pharmacists found peer coaching effective for improving medication reviews. Key themes included tailoring coaching, empowering pharmacists, and engaging teams to enhance patient care services.
Area of Science:
- Pharmacy Practice
- Health Services Research
Background:
- Community pharmacists play a crucial role in patient care.
- Enhancing medication reviews is vital for improving adherence.
- Peer coaching offers a novel approach to professional development.
Purpose of the Study:
- To evaluate pharmacists' perceptions of peer coaching.
- To assess the impact of peer coaching on medication review services.
- To identify effective strategies for implementing peer coaching in community pharmacies.
Main Methods:
- A peer coaching intervention was designed and delivered by a pharmacy resident.
- Face-to-face, individualized coaching sessions were conducted within pharmacy workflows.
- Semi-structured interviews with coached pharmacists were analyzed using thematic analysis.
Main Results:
- Pharmacists perceived coaching positively when tailored to their skill level.
- Empowerment through clinical intervention strategies and self-assessment was a key theme.
- Effective coaching involved patient engagement, team integration, and leveraging the coach's experience.
Conclusions:
- Peer coaching can be a valuable tool for enhancing community pharmacy services.
- Tailored, empowering, and team-inclusive coaching fosters pharmacist engagement.
- This approach can increase the uptake and effectiveness of pharmacist-led patient care.
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