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Case Management and Telehealth: A Scoping Review
Sophie Béland1, Olivier Dumont-Samson2,3, Catherine Hudon1,3,4
1Faculté de Médecine et des Sciences de la Santé, Université de Sherbrooke, Sherbrooke, Canada.
Summary
Telehealth case management (CM) shows promise for chronic conditions, improving health service use and outcomes. However, more research is needed on visual telehealth modalities beyond telephone-based interventions.
Area of Science:
- Health Services Research
- Digital Health
- Chronic Disease Management
Background:
- Case management (CM) is vital for patients with chronic or complex conditions.
- High intervention intensity in CM poses implementation challenges.
- Telehealth offers potential solutions to CM implementation barriers.
Purpose of the Study:
- To conduct a scoping review on telehealth-delivered CM.
- To identify telehealth modalities used in CM.
- To summarize user perspectives and evidence on telehealth CM effectiveness.
Main Methods:
- Searched MEDLINE, Scopus, and CINAHL (Jan 2005-Jan 2021).
- Included studies on telehealth for patient-case manager interaction in complex/chronic conditions.
- Screened 3,108 articles, retaining 22 for narrative synthesis.
Main Results:
- Most studies used telephone-based CM.
- Telehealth CM is acceptable and effective, improving health service utilization and clinical outcomes.
- Face-to-face contact is suggested as essential for CM success.
Conclusions:
- Current research primarily focuses on telephone-based telehealth CM.
- Further research should explore telehealth CM integrating visual information exchange platforms.
- Telehealth CM demonstrates potential for improved patient care and outcomes.
Keywords:
case managementcase managerchronic conditionscomplex needsmultimorbiditytelehealthtelemedicineMore Related Videos
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