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Institutional Resilience: The Foundation for Individual Resilience, Especially During COVID-19
1Massachusetts General Hospital, Wang Ambulatory Care Center, Harvard Medical School, Boston, Massachusetts.
Global Advances in Health and Medicine
|April 23, 2021
Summary
Healthcare professional wellness is crucial during crises. Implementing institutional standards and empathetic values fosters resilience in medical staff, ensuring better patient care.
Area of Science:
- Healthcare Management
- Organizational Psychology
- Public Health
Background:
- The COVID-19 pandemic has severely impacted healthcare professional wellness and resilience.
- Institutional unpreparedness exacerbated negative effects on physicians, nurses, and medical staff.
- Healthcare professional well-being is a critical national concern.
Purpose of the Study:
- To identify essential institutional standards for navigating healthcare crises.
- To explore the role of empathy in fostering healthcare professional resilience.
- To define hallmarks of resilient healthcare organizations.
Main Methods:
- Conceptual analysis of institutional standards (Eudaemonics, Inherent Value, Amplifying Assumptions).
- Exploration of empathetic leadership and its impact on staff well-being.
- Identification of key organizational values contributing to resilience.
Main Results:
- Fixed point standards are essential for organizational direction during crises.
- Ensuring staff feel safe, valued, and cared for is paramount for resilience.
- Empathetic approaches and core values (safety, information, connection, mental health) build resilient individuals and organizations.
Conclusions:
- Embedding institutional fixed point standards is vital for effective crisis management.
- An empathetic approach, prioritizing staff safety, accurate information, human connection, and mental health, cultivates resilient healthcare professionals.
- Resilient healthcare organizations are built upon a foundation of care and support for their employees.
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