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Updated: Nov 7, 2025
10:39
Qualitative and Quantitative Validation of Tools with Rating Scales Aimed at Assessing the Quality of University Service-Learning
Published on: August 29, 2025
356
Validation of a Satisfaction Questionnaire on Spa Tourism.
Rosa Anaya-Aguilar1, German Gemar1, Carmen Anaya-Aguilar1
1Department of Economics and Business Administration, University of Malaga, Campus El Ejido, 29071 Malaga, Spain.
Summary
This study introduces a new questionnaire to measure spa tourism quality and tourist satisfaction. The validated instrument provides reliable and statistically significant results for quality assessment in spa destinations.
Area of Science:
- Tourism Management
- Service Quality Measurement
- Destination Marketing
Background:
- The study addresses the methodological debate on service quality measurement in tourism destinations.
- Existing models often lack context-specificity, necessitating tailored instruments for different tourism segments.
- Spa tourism quality and satisfaction levels are identified as under-researched areas in international literature.
Purpose of the Study:
- To validate a questionnaire for measuring spa tourism quality and tourist satisfaction.
- To establish a reliable and comparable measurement tool for spa tourism.
- To address the research gap concerning the quality and satisfaction in spa tourism.
Main Methods:
- Development and validation of a context-specific questionnaire for spa tourism.
- Application of the SERVPERF (Service Performance) model principles.
- Statistical analysis including internal reliability, factor analysis, and construct validity assessment.
Main Results:
- The questionnaire demonstrated good internal reliability across all items and dimensions.
- Factor analysis successfully distributed variable weights according to the theoretical model.
- Construct validity was confirmed through the association between global evaluations and overall significance, with statistically significant results.
Conclusions:
- The validated questionnaire is a reliable instrument for measuring spa tourism quality and tourist satisfaction.
- The study provides a benchmark for comparing spa tourism quality with other segments.
- The findings contribute to a better understanding and management of spa tourism destinations.
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