Retrieving Lab Test Related Questions from Social Q&A Sites by Combining Shallow Features and Deep Representations

Patients face challenges in accurately interpreting their lab test results. To fulfill their knowledge gap, patients often turn to online resources, such as Community Question-Answering (CQA) sites, to seek meaningful information and support from their peers. Retrieving the most relevant information to patients' queries is important to help patients understand lab test results. However, few studies investigated the retrieval of lab test-related questions on CQA platforms. To address this research gap, we build and evaluate a system that automatically ranks questions about lab tests based on their similarity to a given question. The system is tested using diabetes-related questions collected from Yahoo! Answers' health section. Experimental results show that the regression-weighted combination of deep representations and shallow features was most effective in the Yahoo! Answers dataset. The proposed system can be extended to medical question retrieval, where questions contain a variety of lab tests.