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Updated: Nov 4, 2025
06:59
A Novel Approach for the Administration of Medications and Fluids in Emergency Scenarios and Settings
Published on: November 9, 2016
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Veterans' Experiences With Accessing Community Emergency Care
Andrea L Nevedal1, Emily P Wong1, Tracy H Urech1
1Center for Innovation to Implementation, VHA Palo Alto Health Care System, Menlo Park, CA 94025, USA.
Military Medicine
|May 24, 2021
Summary
Veterans struggle with confusing Veterans Health Administration (VHA) emergency care coverage. Improving information access, billing support, and communication is crucial for seamless community emergency care experiences.
Area of Science:
- Health Services Research
- Veterans Affairs
- Healthcare Policy
Background:
- The Veterans Health Administration (VHA) has complex regulations for covering emergency medical care in the community.
- Overlapping criteria across three VHA authorities create confusion for Veterans seeking emergency services outside VHA facilities.
Purpose of the Study:
- To understand Veterans' experiences and perceptions navigating VHA coverage for community emergency care.
- To gather feedback on challenges faced by Veterans when accessing and receiving VHA-funded emergency medical services in the community.
Main Methods:
- Qualitative study involving semi-structured interviews with 50 geographically diverse Veterans who recently used community emergency care.
- Directed content analysis of transcribed interviews to identify key themes and concerns.
Main Results:
- Veterans reported a lack of timely information regarding benefits and eligibility for emergency care.
- Assistance with medical billing is needed to prevent financial hardship and ensure continuity of care.
- Veterans desire multimodal communication channels for VHA policies and coverage updates.
Conclusions:
- Significant challenges exist for Veterans in comprehending VHA coverage for community emergency care.
- Enhancements in information dissemination, support services, and communication strategies are recommended to improve Veteran experiences.
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