A Multicenter Study of Student Engagement and Satisfaction in Online Programs

Students who are more satisfied and engaged in online courses have better learning experiences and outcomes.

Survey data were collected during a 4-month period in 2019. The research team created a survey to collect demographic information and assess student satisfaction. Student engagement was measured using the 19-item Online Student Engagement Scale.

Overall student engagement and satisfaction scores in online programs were moderately high. Generation Z participants and students from PhD programs were the most satisfied and engaged in their programs.

Students who are more engaged in online coursework are more satisfied and thus are more likely to remain and successfully complete their respective programs. [.