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Intraoperative Assessment of Resection Margins in Oral Cavity Cancer: This is the Way
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Information Needs at the O.R. Waiting Room.

Giuliana Colussi1, Eliana Frutos1, Romina Rapisarda1

  • 1Health Informatics Department, Hospital Italiano de Buenos Aires, Argentina.

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|May 27, 2021
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Summary

Patients and companions face challenges with communication, understanding surgical processes, and waiting times during scheduled surgeries. Addressing these needs can improve the perioperative experience and personal health records.

Keywords:
Perioperative ExperiencePersonal Health RecordsSurgery

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Area of Science:

  • Healthcare Management
  • Patient Experience Research
  • Surgical Care Improvement

Background:

  • Scheduled surgeries involve complex perioperative journeys for patients and their companions.
  • Understanding patient and companion needs is crucial for enhancing healthcare services.

Purpose of the Study:

  • To investigate the difficulties and information needs of patients and companions undergoing scheduled surgery.
  • To identify areas for improvement in the perioperative process and patient support.

Main Methods:

  • Utilized observations in the operating room waiting area.
  • Conducted semi-structured interviews with patients, companions, administrative staff, and surgeons.
  • Developed a patient journey map to visualize the perioperative experience.

Main Results:

  • Identified key emerging categories: Fragmented communication, Understanding the surgical process, and Waiting times.
  • Highlighted significant information gaps and challenges faced by patients and their companions.
  • The patient journey map effectively illustrated the perioperative experience.

Conclusions:

  • Fragmented communication, lack of understanding, and prolonged waiting times are significant barriers in the surgical journey.
  • Addressing these identified needs is essential for improving patient and companion satisfaction.
  • Insights gained can inform enhancements to institutional Personal Health Records for better patient support.