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Implementation of a Real-Time Dashboard for the Emergency Department.

Eliana Ludmila Frutos1, Adriana Iannicelli1, Daniel Luna1

  • 1Health Informatics Department, Hospital Italiano de Buenos Aires.

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|August 8, 2025
PubMed
Summary

Emergency Departments (ED) can improve patient care with quality dashboards. These tools offer timely insights for better decision-making and problem identification, like undertriage, leading to enhanced performance.

Keywords:
ArgentinaBiostatisticsData ManagementEmergency ServiceHealth CareHospitalMedical InformaticsQuality Indicators

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Area of Science:

  • Healthcare Management
  • Health Informatics
  • Clinical Operations

Background:

  • Emergency Departments (EDs) grapple with increasing demands for high-quality, timely patient care.
  • Effective management and performance improvement necessitate the identification of key variables and measurements.
  • Quality dashboards serve as critical tools for delivering timely information to support decision-making processes.

Purpose of the Study:

  • To describe the design, development, and implementation of a quality dashboard tailored for Emergency Departments.
  • To define key performance indicators through an interdisciplinary team approach for comprehensive quality assessment.

Main Methods:

  • Employed a user-centered design methodology focusing on effective data visualization.
  • Utilized a web-based Business Intelligence (BI) analytical tool for dashboard development.
  • Implemented a system featuring a main page with process, quality, and safety indicators, offering detailed drill-down capabilities.

Main Results:

  • The ED quality dashboard, implemented in 2014, provides valuable performance insights.
  • The system facilitates the identification of critical issues, such as patient undertriage.
  • The dashboard supports the development and implementation of targeted solution strategies for identified problems.

Conclusions:

  • ED quality dashboards are effective tools for monitoring and improving patient care.
  • Interdisciplinary collaboration in indicator definition enhances dashboard utility.
  • Data-driven insights from dashboards are instrumental in addressing specific challenges like undertriage.