In principle obstacles for empathic AI: why we can't replace human empathy in healthcare.

Carlos Montemayor1, Jodi Halpern2, Abrol Fairweather1

  • 1San Francisco State University, San Francisco, CA USA.

AI & Society
|May 31, 2021
PubMed
Summary

This article examines why artificial intelligence cannot fully replicate human empathy in medical settings. While technology improves clinical efficiency, the authors argue that inherent limitations prevent machines from providing the emotional care necessary for patient well-being. Human oversight remains essential to avoid moral and legal risks.

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