Method for Rationalising the Operational Process of a Manual Motorway Toll Collection System

The article presents the verification of a developed method of rationalising the process of the operation of a manual toll collection (MTC) system on the basis of current operation tests. The review of the state of art and research on the operation of the manual toll collection system prompted the authors to develop their own method of rationalising the operation process of the manual toll collection system. The method enabled the development of an original application facilitating the process of manual toll collection system. The application makes it possible to determine the key indicator-the readiness index for the employed operation strategy of the analysed toll collection station and the readiness index for the employed operation strategy of the analysed group of toll collection stations. Additionally, the application enables an analysis of the capacity and the service assessment by motorway users. The use of the software system together with the developed method was implemented on a real toll plaza. This action allowed for the analysis and implementation of an adequate MTC service strategy. The results of the research and analysis are presented in the summary and conclusions.