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Published on: January 27, 2010
Factors impacting parental and child satisfaction in the perioperative setting
Beverly A Mendoza1,2, Michelle A Fortier1,3,4,5, Lily N Trinh1
1Center on Stress & Health, University of California School of Medicine, Irvine, USA.
Insights
Improving perioperative care for children involves enhancing clinician-patient communication and implementing family-centered programs. These factors significantly boost both parent and child satisfaction during the perioperative journey.
Area of Science:
- Pediatric Perioperative Medicine
- Healthcare Quality Improvement
- Patient Satisfaction Studies
Background:
- High-quality perioperative care is crucial for pediatric patients and their families.
- Parental and child satisfaction are key indicators of care quality.
- Identifying factors influencing satisfaction is essential for optimizing the perioperative experience.
Purpose of the Study:
- To review modifiable and non-modifiable factors affecting parental and child satisfaction in the perioperative environment.
- To identify specific elements within the perioperative setting that correlate with increased satisfaction.
- To evaluate the impact of various interventions on patient and family satisfaction.
Main Methods:
- Systematic review of literature focusing on the perioperative environment.
- Analysis of factors associated with parental and child satisfaction.
- Evaluation of interventions aimed at improving the perioperative experience.
Main Results:
- Positive associations found between satisfaction and quality of clinician-patient communication, clinician attitudes, teamwork, shared decision-making, and perioperative information.
- Preparation programs, including role-play and coping skills, received high ratings.
- Family-centered programs were highly valued by parents and children.
Conclusions:
- Healthcare providers and institutions must prioritize communication, teamwork, and shared decision-making.
- Implementing targeted interventions like preparation programs can significantly enhance satisfaction.
- Addressing both modifiable and non-modifiable factors is key to optimizing pediatric perioperative care.
Abstract:
Understanding the different modifiable and non-modifiable factors and their positive or negative influence on parental and child satisfaction is essential to providing high-quality perioperative care. The purpose of this review is to focus on the perioperative environment and to report the various modifiable and non-modifiable factors that are associated with satisfaction. We found that factors such as quality of clinician-patient communication, clinician attitudes, teamwork, shared decision-making, and improved perioperative information were associated with increased parent and child satisfaction. Interventions such as preparation programs integrating role-play, teaching of coping skills, and family-centered programs were highly rated by parents and children. Healthcare providers and institutions should consider the above variables when treating children and their parents in the perioperative setting.
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