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"Increasing Warm Handoffs: Optimizing Community Based Referrals in Primary Care Using QI Methodology".

Dana Sanderson1,2, Sandra Braganza1, Kaitlyn Philips1

  • 1Albert Einstein College of Medicine, Bronx, NY, USA.

Journal of Primary Care & Community Health
|June 10, 2021
PubMed
Summary
This summary is machine-generated.

Improving pediatric care involves addressing social determinants of health (SDH). Quality improvement methods successfully doubled warm handoff rates between Community Health Workers and families with unmet social needs, enhancing care delivery.

Keywords:
community healthpediatricsprimary carequality improvementunderserved communities

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Area of Science:

  • Pediatric Health
  • Social Determinants of Health
  • Healthcare Quality Improvement

Background:

  • Social and environmental factors significantly impact health outcomes, especially for children experiencing poverty.
  • While social determinants of health (SDH) screening is common, best practices for screening processes are still evolving.
  • Patient navigation and warm handoffs are crucial for addressing families' unmet social needs and improving child health.

Purpose of the Study:

  • To implement and evaluate quality improvement (QI) methods to increase the warm handoff rate between Community Health Workers (CHWs) and patients with unmet social needs in a pediatric clinic.

Main Methods:

  • The study utilized quality improvement (QI) methodologies within a pediatric clinic setting.
  • The intervention focused on optimizing workflows to enhance the warm handoff process between CHWs and patients.
  • Data on CHW warm handoff rates were collected and analyzed over the intervention period.

Main Results:

  • The pediatric clinic successfully increased CHW warm handoff rates twofold during the intervention period.
  • The results demonstrate the effectiveness of QI methods in optimizing clinic workflows.
  • The study highlights the importance of effective handoff processes for addressing social needs.

Conclusions:

  • Quality improvement methods can effectively optimize workflows to increase warm handoffs with Community Health Workers (CHWs).
  • Enhancing warm handoff rates is vital for healthcare centers aiming to improve their social needs screening and referral programs.
  • This approach supports better addressing the social needs of families within pediatric care settings.