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Consumer satisfaction on a psychiatric ward.

P J Shields1, P Morrison, D Hart

  • 1Psychiatric Unit, Northern General Hospital, Sheffield.

Journal of Advanced Nursing
|May 1, 1988
PubMed
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Patient feedback revealed key areas for improving psychiatric hospital stays, focusing on comfort and relaxation. Key concerns included food, noise, information access, and boredom, highlighting the need for patient input in mental health services.

Area of Science:

  • Psychiatric care
  • Healthcare consumer satisfaction

Background:

  • Patient experience is crucial in psychiatric settings.
  • Understanding patient perspectives can inform service improvements.

Purpose of the Study:

  • To survey patient satisfaction in a psychiatric unit.
  • To identify specific areas for enhancing patient comfort and relaxation.
  • To explore methods for incorporating patient views into mental health service planning.

Main Methods:

  • A consumer satisfaction survey was conducted on a psychiatric ward.
  • Data collection involved questionnaires informed by semi-structured interviews.
  • Methods for eliciting consumer views were described.

Main Results:

Related Experiment Videos

  • Patient feedback indicated significant concerns regarding food quality and noise levels.
  • Information provision and boredom were identified as areas needing improvement.
  • Patients expressed a desire for greater involvement in service planning.

Conclusions:

  • Improving the hospital environment can enhance patient comfort.
  • Addressing patient concerns about daily living aspects is essential.
  • Facilitating user influence in mental health services is valuable but faces obstacles.