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Updated: Oct 31, 2025

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
[The importance of quality and risk management processes with the activation of a white plan]
1Centre hospitalier universitaire Dijon Bourgogne, 3 rue du Faubourg-Raines, 21000 Dijon, France.
Abstract:
A crisis may not, at first sight, seem like the best time to implement a quality and risk management approach. However, the management of the Covid-19 crisis at Dijon Bourgogne university hospital benefited greatly from the input of tools and the quality culture. These enabled it to adapt and to implement the continuous improvement of its crisis management.
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