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Conversation-Based Information Delivery Method for Facility Management.

Kuan-Lin Chen1, Meng-Han Tsai1

  • 1Department of Civil and Environmental Engineering, National Taiwan University of Science and Technology, Taipei 106335, Taiwan.

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Summary
This summary is machine-generated.

This study introduces a novel chatbot to enhance facility management (FM) information retrieval. The conversational approach improves efficiency and user experience for facility managers accessing complex building data.

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Area of Science:

  • Building Science
  • Computer Science
  • Information Science

Background:

  • Facility management platforms are crucial for building maintenance but often hinder efficiency due to complex data.
  • Retrieving specific information from these platforms is challenging for facility managers, impacting user experience.

Purpose of the Study:

  • To develop a conversation-based method for improving facility management information delivery.
  • To enhance the efficiency and user experience of facility managers interacting with facility management platforms.

Main Methods:

  • Developed a method comprising four modules: decision mechanism, equipment dataset, intent analysis, and knowledge base.
  • Integrated natural language processing (NLP), Building Information Modelling (BIM), and ontological techniques.
  • Created and validated a chatbot prototype through feasibility and field tests.

Main Results:

  • The proposed method demonstrated a significant improvement in FM information retrieval efficiency.
  • The conversational approach transforms traditional information delivery methods.
  • User experience in accessing facility data was positively impacted.

Conclusions:

  • The developed conversation-based method effectively addresses the challenges of information retrieval in facility management.
  • Integrating NLP, BIM, and ontology offers a promising solution for enhancing facility management platforms.
  • This approach can lead to more efficient and user-friendly building maintenance operations.