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Evaluating a training intervention for improving alignment between emergency medical telephone operators and callers:

Jennifer Gerwing1, Jon Erik Steen-Hansen2, Trond Mjaaland3

  • 1Health Services Research Unit, Akershus University Hospital, Sykehusveien 25, 1478, Lørenskog, Norway. jennifer.gerwing@gmail.com.

Scandinavian Journal of Trauma, Resuscitation and Emergency Medicine
|August 1, 2021
PubMed
Abstract

Keywords:
CommunicationCommunication trainingEmergency callsEmergency medical communication CentreEmergency medical services dispatchEmpathyNorway

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