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The VA Storybook Program: Humanizing Care With Nurse Stories
Tonya J Roberts1, Thor Ringler2, Seth Jovaag3
1Affiliate, William S. Middleton Veterans Affairs Hospital & Assistant Professor, School of Nursing, University of Wisconsin-Madison, Madison, WI, USA.
The Veterans Affairs (VA) Storybook Program improved nurse-patient relationships. Patients reported higher satisfaction and trust after reading personal stories about nurses, suggesting a positive impact on care.
Area of Science:
- Nursing
- Healthcare Communication
- Patient Experience
Background:
- The Veterans Affairs (VA) Storybook Program aimed to strengthen nurse-patient connections.
- Previous approaches to enhancing patient satisfaction and nurse-patient rapport were explored.
Purpose of the Study:
- To evaluate the impact of a storybook intervention on nurse-patient relationships.
- To assess patient satisfaction with the VA Storybook Program.
- To explore patient perceptions of nurse interactions following the intervention.
Main Methods:
- A medical/surgical unit distributed personal stories about nurses to patients.
- Quantitative and qualitative data were collected from both patients and nurses.
- Patient descriptions of nurses and program value perceptions were captured.
Main Results:
- Patients' descriptions of nurses changed after engaging with the storybook.
- Patients expressed high satisfaction with the program.
- Qualitative data indicated that stories fostered connection and built trust.
Conclusions:
- The VA Storybook Program positively influenced nurse-patient dynamics.
- Story-based interventions offer a structured method for enhancing nurse-patient relationships.
- This program shows potential for improving overall patient care and satisfaction.
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