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Waitlist management in a pediatric weight management clinic: implementing an orientation session
Webb A Smith1,2, Emily Gray3, Tamekia L Jones4,5,6
1Department of Pediatrics, College of Medicine, University of Tennessee Health Science Center, 50 North Dunlap Street, Room 453R, TN, 38103, Memphis, USA. wsmith74@uthsc.edu.
BMC Pediatrics
|September 23, 2021
Summary
Implementing group orientation sessions significantly reduced wait times for a pediatric weight management clinic. This strategy effectively triages referrals, improving clinic efficiency and patient engagement for those motivated to attend.
Area of Science:
- Pediatric Health
- Clinical Operations
- Public Health
Background:
- Large waitlists (>2000 referrals) challenge pediatric weight management clinics.
- Inefficiencies in patient intake and engagement contribute to extended wait times.
Purpose of the Study:
- To evaluate the effectiveness of implementing a group orientation session.
- To address a substantial waitlist for a pediatric weight management clinic.
- To improve clinic efficiency and patient engagement.
Main Methods:
- A group-based, hour-long orientation session was developed.
- Families on the waitlist were invited to attend orientation before scheduling appointments.
- Information on clinic structure, expectations, and healthy lifestyle recommendations was provided.
Main Results:
- 34% of contacted families (264/768) attended the orientation.
- 93% of attendees (246/264) scheduled a clinic appointment.
- Waitlist times decreased from 297.8 days to 104.1 days.
Conclusions:
- Orientation sessions are effective for triaging referrals and managing waitlists.
- This approach maximizes attendance and engagement from motivated patients and families.
- The model is potentially generalizable to other pediatric clinics facing high referral volumes.
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