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Daily Care Information System Requirements: Professional Service-Driven Service Blueprint Approach.

Tung-Cheng Lin1, Lih-Lian Hwang2, Hung-da Dai3

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This study introduces the professional service-driven (PSD) service blueprint to visualize information needs for long-term care (LTC) providers. This tool aids in mapping daily care activities and improving LTC information systems.

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Area of Science:

  • Health Informatics
  • Service Science
  • Long-Term Care Management

Background:

  • Long-term care (LTC) is a professional service-driven (PSD) system requiring comprehensive patient data and professional assessment for effective resident care.
  • Effective LTC information systems must address the information needs of multidisciplinary healthcare providers to support care services.

Purpose of the Study:

  • To propose a modified service blueprint, termed the PSD service blueprint, for visualizing information requirements of interdisciplinary service providers in LTC.
  • To illustrate the application of the PSD service blueprint in daily LTC services through a case study.

Main Methods:

  • Development of a modified service blueprint (PSD service blueprint) with five layers and seven elements.
  • Application of the PSD service blueprint in a case study of daily long-term care services.

Main Results:

  • The PSD service blueprint effectively visualizes daily care activities, identifies key service providers (actors), and details their input/output information requirements.
  • The approach provides actionable suggestions for optimizing LTC information systems.

Conclusions:

  • The PSD service blueprint facilitates the collection of information system requirements from interdisciplinary LTC providers.
  • It serves as a valuable mapping tool for visualizing and understanding the complex long-term care service process.