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Related Experiment Video

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Social Media Chatbot for Increasing Physical Activity: Usability Study.

Dillys Larbi1, Elia Gabarron1,2, Kerstin Denecke3

  • 1Norwegian Centre for E-health Research, Tromsø, Norway.

Studies in Health Technology and Informatics
|November 4, 2021
PubMed
Summary
This summary is machine-generated.

MYA, a Telegram chatbot, shows promise for promoting physical activity, with most users finding it welcoming and easy to use. However, improvements are needed in input recognition and user guidance for wider adoption.

Keywords:
Chatbothealthparticipatory healthphysical activitysocial media

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Area of Science:

  • Digital health interventions
  • Behavioral science
  • Human-computer interaction

Background:

  • Social media chatbots offer scalable, cost-effective solutions for public health.
  • Automated self-help tools can promote physical activity in large populations.

Purpose of the Study:

  • To assess the usability of MYA, a novel Telegram-based chatbot designed to increase physical activity.
  • Identify specific usability challenges and user perceptions of the MYA chatbot.

Main Methods:

  • Usability testing with 30 volunteers interacting with the MYA chatbot.
  • Data collection via the Chatbot Usability Questionnaire to evaluate user experience.

Main Results:

  • High initial usability reported: 83.3% found MYA welcoming, 63.3% found it easy to use.
  • Positive feedback on MYA's realism, engagement, navigation, and response quality (53.3%).
  • Key issues identified: 63.3% experienced input recognition failures, 43.3% found it potentially confusing.

Conclusions:

  • MYA demonstrates potential as a physical activity promotion tool, but requires functional enhancements, particularly in personalization and input accuracy.
  • Further research, including clinical trials, is necessary to determine the efficacy of social media chatbots in motivating sustained physical activity increases.