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Workplace interpersonal conflict in prehospital emergency: Concept analysis
Mohammad Parvaresh-Masoud1, Mohammad Ali Cheraghi1, Masoomeh Imanipour2
1Department of Critical Care and Nursing Management, School of Nursing and Midwifery, Tehran University of Medical Sciences, Tehran, Iran.
Journal of Education and Health Promotion
|November 11, 2021
Summary
Workplace interpersonal conflict is common for emergency medical technicians (EMTs). Understanding and managing conflict constructively is essential for improving outcomes in prehospital emergencies.
Area of Science:
- Emergency Medicine
- Healthcare Management
- Conflict Resolution
Background:
- Prehospital emergency settings are inherently stressful and turbulent.
- Conflict among emergency medical technicians (EMTs) and other healthcare providers is a frequent occurrence.
Purpose of the Study:
- To define and analyze the concept of workplace interpersonal conflict (WIC) within prehospital emergency environments.
Main Methods:
- Utilized Walker and Avant's eight-step concept analysis approach.
- Conducted a comprehensive literature search across multiple databases (PubMed, Scopus, Web of Science, etc.) and sources (journals, books, dictionaries).
Main Results:
- Identified key antecedents, attributes, and consequences of WIC in prehospital settings.
- Highlighted the need for EMTs to mitigate destructive conflict effects and amplify constructive ones.
Conclusions:
- Workplace interpersonal conflict is an unavoidable aspect of emergency medical services.
- EMTs require strategies to minimize negative conflict impacts and maximize positive outcomes.
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