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How service modularity can provide the flexibility to support person-centered care and shared decision-making
E A Bartels1, B R Meijboom2,3,4, L M W Nahar-van Venrooij5
1Department of Management, Tilburg University, PO Box 90153, 5000LE, Tilburg, The Netherlands.
Service modularity can enhance person-centered care by enabling flexible service configurations for tailored patient needs. This approach supports shared decision-making and improves healthcare outcomes for individuals.
Area of Science:
- Healthcare Management
- Service Design
- Patient-Centered Care
Background:
- Healthcare systems face increasing complexity, challenging managerial capacity.
- Growing demand for person-centered care and shared decision-making requires greater flexibility.
Purpose of the Study:
- To explore service modularity as a foundation for person-centered care.
- To assess the potential of service modularity to improve healthcare delivery.
- To understand current discussions and applications of service modularity in healthcare.
Main Methods:
- Theory building on service modularity in healthcare.
- Scoping review to examine current healthcare service modularity discussions and applications.
Main Results:
- Actual implementations of modularity in healthcare are scarce.
- A modular perspective offers benefits for healthcare service improvement.
- Service modularity enables flexible service configuration and tailored care packages.
Conclusions:
- A modular approach to healthcare services supports individualized, holistic care.
- Enhanced insight into care possibilities empowers patients in shared decision-making.
- Active collaboration between professionals and patients is crucial for composing care packages.
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