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Guidance for Implementing Video Consultations in Danish General Practice: Rapid Cycle Coproduction Study.

Amanda Sandbæk1,2, Line Due Christensen1, Lotte Lykke Larsen3

  • 1Research Unit for General Practice, Aarhus, Denmark.

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|November 25, 2021
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Summary

General practitioners can now implement video consultations (VCs) effectively with a new guide. Developed through coproduction, this guide addresses practical aspects of VC use in general practice.

Keywords:
communicationcoproductiongeneral practiceimplementation scienceintervention developmentrapid analysisremote consultationresource guidevideo consultationworkshop

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Area of Science:

  • Health Services Research
  • Digital Health
  • General Practice

Background:

  • The COVID-19 pandemic necessitated a rapid shift from in-person to virtual consultations (VCs) in general practice.
  • This transition occurred without established guidelines, potentially creating implementation challenges for general practitioners (GPs).
  • A novel coproduction approach was employed to develop practical guidance for VC implementation.

Purpose of the Study:

  • To detail the development phases of a guide for implementing video consultations in general practice.
  • To summarize user feedback from general practice professionals on the developed guide.

Main Methods:

  • A stepped process utilizing coproduction and prototyping principles.
  • Iterative development cycles involving rapid qualitative analysis and interdisciplinary collaboration.
  • Data collection through literature review, observations, interviews, workshops, and nationwide testing.

Main Results:

  • A rapid cycle coproduction approach successfully generated practical guidance for VCs.
  • The developed guide offers recommendations on VC organization, technology, target groups, patient use, performance, and booking.
  • User feedback from GPs informed the refinement of the guide.

Conclusions:

  • Coproduction, prototyping, and iterative development are effective for creating urgently needed, context-specific guidance materials.
  • This methodology offers an efficient strategy for developing practical resources to support the adoption of new technologies in general practice, extending beyond the pandemic.
  • The developed guide can facilitate the successful integration of video consultations into routine general practice.