How to Implement Digital Services in a Way That They Integrate Into Routine Work: Qualitative Interview Study Among...

Area of Science:

• Digital Health
• Health Informatics
• Healthcare Management

Background:

• The COVID-19 pandemic accelerated digital service adoption globally.
• Integrating digital solutions into professionals' routine work is crucial for their success.
• Understanding the multiprofessional perspective is key for future digital service implementations.

Purpose of the Study:

• To examine health and social care professionals' experiences with digital service implementations.
• To identify factors supporting successful integration of digital services into routine work.

Main Methods:

• Qualitative approach utilizing 8 focus group interviews with 30 professionals.
• Data collected from 4 health centers in Finland.
• Analysis conducted using qualitative content analysis, organized by normalization process theory components.

Main Results:

• Identified 14 essential practices for successful digital service implementation.
• Key practices include comprehensive communication, professional engagement, organizational support, and user-centered design.
• Ensuring professionals have adequate time, know-how, and opportunities for influence is vital.

Conclusions:

• 14 practices are proposed for sustainable digital service implementation and integration.
• Emphasizes the importance of continuous communication and competence assessment before training.
• Findings offer valuable insights for countries developing or enhancing digital services.