From frustration to enlightenment: experiences of student exchange program awardees in Taiwan

Background: This qualitative study investigates the experiences of international students' exchange who faced difficulties in adjusting to their new environment. They experienced awkwardness in the use of advanced equipment from technology and in various cultural aspects. This study investigates two Indonesian students who participated for a semester at a Taiwanese university. It aims to explore the Indonesian student exchange program awardees' experiences by examining both the obstacles and benefits of attending the Taiwanese university. Methods: This study used qualitative data analysis. Data were collected through a semi-structured interview, informal participant observations, and a set of open and closed-ended questions. Two Indonesian undergraduate students who belonged to the same major, year, and university were recruited to participate in this study. Results: Challenges and Benefits are the two major themes in this research. Challenges include: (1) Departure and journey; (2) Difficulties in settling in; (3) Inability to use technology facilities. Benefits include: (1) Meeting new people and exploring new places; and (2) 21 ^st-century classroom environments. Conclusions: Despite the challenges that are associated with being students exchange awardee, there are vast opportunities for self-development and learning that is associated with teaching from the 21st-century classroom pedagogy.