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Impact of implementing multisource feedback on behaviors of young doctors
Ch Nasir Ahmad1, Ahsan Sethi2, Rehan Ahmed Khan3
1Dr. Ch Nasir Ahmad, MBBS, FCPS, FICO, Fellowship in vitreo-retina, MME. Department of Ophthalmology Unit-II, King Edward Medical University, Lahore, Pakistan.
Objectives:
Multisource feedback (MSF) is a workplace-based assessment tool that offers 360-degree evaluation of the trainee doctor. Little is known about its receptiveness among stakeholders in Pakistan. This study explores house officers' perceptions regarding MSF since its implementation in Eye Unit-II, Institute of Ophthalmology, King Edward Medical University/ Mayo Hospital, Lahore.
Methods:
A qualitative case study was conducted from July 2019 to February 2020 in Eye Unit II. A purposive (maximum variation) sample of 12 house surgeons was taken. Two focus group discussions were conducted. Data were transcribed and analyzed thematically.
Results:
The study identified the impact of MSF on house surgeons. Most participants reported positive experiences. The feedback they received increased their motivation, management skills and team working. A number of factors affecting the receptiveness of MSF were also identified which mainly included characteristics of raters and emotional response to MSF.
Conclusion:
Multisource Feedback is a useful tool for feedback that impacts the young doctors in many ways. It contributes to increasing their sense of responsibility, management skills and self-directed learning. The improvement in individual abilities and teamwork also helped in improving patient care.
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