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Optimizing Patient Experience by Improving Patient-Clinician Communication Through Hospital Electronic Systems.

Nilmini Wickramasinghe¹, Jonathan L Schaffer²

¹Swinburne University of Technology & Epworth HealthCare, Australia.

Studies in Health Technology and Informatics

|December 18, 2021

Summary

High value healthcare prioritizes positive patient experiences. This research explores how electronic systems can improve patient satisfaction and care delivery.

Keywords:

EMR Point of Care solutions patient experience

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Area of Science:

Healthcare Management
Health Informatics
Patient Experience Research

Background:

High value care delivery is a key objective in modern healthcare systems.
Positive patient experience is a critical component of high value care.
Electronic systems are increasingly integrated into healthcare delivery.

Purpose of the Study:

To explore the role of electronic systems in enhancing patient experience.
To identify how technology can support high value care initiatives.
To provide insights into leveraging digital tools for patient satisfaction.

Main Methods:

Exploratory research methodology.
Qualitative analysis of healthcare system functionalities.
Literature review on electronic health records and patient engagement.

Main Results:

Electronic systems can streamline communication and access to information.
Digital tools offer potential for personalized patient care pathways.
Implementation of electronic systems requires strategic planning for optimal impact.

Conclusions:

Electronic systems are significant enablers for achieving high value care.
Improving patient experience through technology is a viable strategy.
Further research is needed to optimize electronic system integration for patient satisfaction.