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Using Different Error Handling Strategies to Facilitate Older Users' Interaction With Chatbots in Learning

Weijane Lin1, Hong-Chun Chen1, Hsiu-Ping Yueh2

  • 1Department of Library and Information Science, National Taiwan University, Taipei, Taiwan.

Frontiers in Psychology
|December 27, 2021
PubMed
Summary

Multiple error handling strategies improve voice chatbot effectiveness and satisfaction for older adults learning information and communication technologies (ICTs). This enhances their attitude toward technology and aids gerontechnology design.

Keywords:
chatboterror handling strategieshuman-robot interactionliteracy educationolder usersvoice user interfaces

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